Returns

1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without providing any reason and without incurring any costs, except for the costs specified in point 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send a declaration of withdrawal before the deadline expires. The declaration of withdrawal may be submitted, for example:
   1. in writing to the address: ul. Podgórna 4, 61-829 Poznań;
   2. in electronic form via email to the address: [email protected];
2. A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is also available in point 11 of the Terms and Conditions and on the Online Store’s website in the section regarding withdrawal from the agreement. The consumer may use the sample form, but it is not obligatory.
3. The withdrawal period begins:
   1. For a contract under which the Seller delivers the Product and is obligated to transfer its ownership (e.g., a Sales Agreement) – the withdrawal period begins from the moment the Product is taken into possession by the consumer or a third party indicated by the consumer, other than the carrier. In the case of a contract that: (1) involves multiple Products delivered separately, in batches, or in parts – the period begins from the moment the last Product, batch, or part is taken into possession; or (2) involves regular delivery of Products over a specified period – from the moment the first Product is taken into possession.
   2. For all other contracts – from the date the contract is concluded.
4. In the event of withdrawal from a distance contract, the contract is considered null and void.
5. The Seller is obliged to promptly—no later than within 14 calendar days from the date of receiving the consumer’s declaration of withdrawal from the contract—refund all payments made by the consumer, including the cost of Product delivery (except for any additional costs resulting from the consumer’s choice of a delivery method other than the least expensive standard delivery method offered in the Online Store). The refund will be made using the same payment method that the consumer used, unless the consumer has expressly agreed to a different method that does not incur any additional costs. If the Seller has not offered to collect the Product from the consumer, they may withhold the refund until they have received the Product back or the consumer has provided proof of having sent it back—whichever occurs first.
6. The consumer is obliged to return the Product to the Seller, or hand it over to a person authorized by the Seller to collect it, without delay and no later than within 14 calendar days from the date of withdrawal from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before the 14-day period expires. The Product may be returned to the following address: ul. Podgórna 4, 61-829 Poznań.
   • additionally, we have launched the InPost Quick Returns option for our customers (only in Poland);
   • returns can be initiated through the InPost Quick Returns portal. After submitting the return, you can either print the return label or receive a return code via the app. In the case of a return, the shipping cost is covered by the Buyer (for quick returns, this corresponds to the standard InPost shipping cost of 17.90 PLN and will be deducted from the refund amount).
7. The consumer is liable for any diminished value of the Product resulting from using it in a way that goes beyond what is necessary to determine its nature, characteristics, and functioning.
8. Possible costs related to the consumer’s withdrawal from the contract that the consumer is obliged to bear:
   1. If the consumer has chosen a delivery method other than the least expensive standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
   2. The consumer bears the direct costs of returning the Product.
   3. In the case of a Product that is a service, the performance of which — at the express request of the consumer — began before the withdrawal period expired, the consumer who exercises the right of withdrawal after making such a request is obliged to pay for the services provided up to the moment of withdrawal. The amount to be paid is calculated proportionally to the extent of the service already performed, based on the price or remuneration agreed upon in the contract. If the price or remuneration is excessive, the basis for the calculation shall be the market value of the service provided.
9. The right of withdrawal from a distance contract does not apply to the consumer in relation to contracts:
   1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the service began that they would lose the right to withdraw once the service had been fully performed by the Seller; (2) where the price or remuneration depends on fluctuations in the financial market that are beyond the Seller’s control and which may occur before the withdrawal period expires; (3) where the subject of the service is a non-prefabricated Product, made to the consumer’s specifications or clearly personalized to meet their individual needs; (4) where the Product is perishable or has a short shelf life; (5) where the Product is delivered in sealed packaging and, for health or hygiene reasons, cannot be returned once the packaging has been opened after delivery; (6) where the Product, due to its nature, is inseparably mixed with other items after delivery; (7) where the subject of the service is alcoholic beverages whose price was agreed upon at the conclusion of the Sales Agreement, the delivery of which can only take place after 30 days, and whose value depends on market fluctuations beyond the Seller’s control; (8) where the consumer explicitly requested the Seller to visit them to carry out urgent repairs or maintenance — if the Seller provides additional services not requested by the consumer or delivers Products other than the necessary replacement parts, the right of withdrawal applies only to those additional services or Products; (9) where the subject of the service includes audio or video recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery; (10) for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts; (11) concluded through a public auction; (12) for the provision of accommodation services (other than for residential purposes), transportation of goods, car rental, catering, or services related to leisure activities, entertainment, sports, or cultural events, if the contract specifies a specific date or period of performance; (13) for the supply of digital content not stored on a physical medium, if the performance has begun with the consumer’s express consent before the withdrawal period has expired and after they have been informed by the Seller about the loss of the right of withdrawal.

1. This section of the Terms and Conditions and the provisions contained herein apply exclusively to Customers and Service Recipients who are not consumers.
2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. In this case, the withdrawal may be made without providing any reason and does not give rise to any claims against the Seller on the part of the non-consumer Customer.
3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Customer or the fact that a Sales Agreement has been concluded.
4. At the moment the Seller hands over the Product to the carrier, all benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a consumer. In such a case, the Seller is not liable for any loss, shortage, or damage to the Product occurring from the time it is accepted for transport until it is delivered to the Customer, nor for any delay in the shipment.
5. If the Product is sent to the Customer via a carrier, a Customer who is not a consumer is obliged to inspect the shipment at the time and in the manner customary for shipments of this type. If they discover that the Product has been lost or damaged during transport, they are required to take all necessary steps to establish the carrier’s liability.
6. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty for the Product toward a Customer who is not a consumer is excluded.
7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without stating any reasons by sending an appropriate notice to the Service Recipient.
8. The liability of the Service Provider/Seller toward the Service Recipient/Customer who is not a consumer—regardless of the legal basis—is limited, both for individual claims and for all claims in total, to the amount of the price paid and the delivery costs under the Sales Agreement, but not more than one thousand PLN. The Service Provider/Seller is liable to the Service Recipient/Customer who is not a consumer only for typical, foreseeable damages at the time of contract conclusion and is not liable for lost profits with respect to the Service Recipient/Customer who is not a consumer.
9. All disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Seller/Service Provider.

Sample withdrawal form (just click this link to open it)
(this form should be filled out and sent back only if you wish to withdraw from the contract)